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TERMS OF USE

Greetings from OmGanesh!

Welcome to OmGanesh

Please read the following terms and conditions very carefully as by using or shopping on our website it shall be deemed to imply your acceptance of and compliance with the following terms and conditions ("Terms"). If you continue to access this Website and/or the contents, you shall be deemed to be subject to the Terms set out hereinafter. These Terms and various other policies are binding as per the provisions of the applicable laws in India. n these Terms, references to "you", "User" , “Purchaser” shall mean the end user accessing the Website and/or any person placing an order of Purchase through the Website.

 

I. Acceptance of Terms:

Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Om Ganesh at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.


II. Limited Use: 

The User agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Om Ganesh’s name is stated as the source and a prior written permission of Om Ganesh is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.


III. Orders, Price and Delivery:

  1. On a successful order placed by you, we shall send an acceptance and confirmation mail to the e-mail address provided by you. We reserve the right to limit sale to any user.
  2. Products shall be dispatched after 2 working days from the date of placing the order.
  3. The price of the product excludes shipping charges.
  4. Prices for products are described on our website and are incorporated into these terms by reference. Prices, products and Services may change at Om Ganesh’s discretion.
  5. The weight of the products is approximate and has been rounded off to the nearest kilograms.
  6. In case of bulk orders, subject to availability of stock, we may dispatch the Products to you in separate shipments. The delivery schedule in case of bulk order shall be communicated to you prior to shipment.
  7. In case of orders placed by users outside India, any fluctuation in the foreign currency rate shall be solely borne by the purchaser.
  8. The Purchaser shall keep Om Ganesh indemnified against all or any risks relating to Cross Border Transactions.
  9. Payments: The purchaser may make payments while placing order either by use of Debit or Credit Cards. The purchaser represents that any such payments shall be duly honored and all/any information which may be provided by the purchaser in this regard shall be true fair and correct.
  10. In case of international shipment, the shipment will leave the store in 5 working days from the time the payment is received. This is due to the formalities and the different forms and legal issues we need to clear before shipping the product.
  11. In case of domestic shipment, the shipment will leave the store in 2 working days from the time the payment is received.


IV.  Exactness Not Guaranteed:

Om Ganesh hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. Before you return a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

Let's not think of a slight change in the dimension of the products as a defect. Handicraft by definition means a glorious uncertainty when it comes to uniformity. The color of the stone may be slightly different. The lines on the products are not cracks they are natural and add beauty to the product. Everything is from a natural rock.


V. Return and Exchange policy:

  1. Our shipments are carefully inspected before leaving our store, but if you are not satisfied with your purchase due to any cracks or damages on the product please follow the instructions below:
  2. Cancellation:
  • Returns, if any, need to be made within 7days of receiving the goods. For this purpose, the date of receipt shall be the date on which your acceptance is marked on the shipping order.
  • A Returns & Exchanges Form should be completed and submitted online or sent along with the goods. To submit the form online, click here. To download the Returns Form by clicking here.
  • We will replace the returned items if in stock free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form. 
  • You may cancel your orders within 48 hours from the time of placing a successful order. We will dispatch the Product to your shipping address only after completion of these 48 hours. To cancel your order click here 
  1. Claiming Refunds
  • Refunds will be done in the following case:
    • Genuine quality issues.
    • Packages lost in transit.
    • In case OmGanesh discovers that a wrong item has been shipped to you.
    • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned in the Returns & Exchange Form. In such cases the filled return form should be included in the return shipment.
  • No refunds will be given in the following cases:

•In case of minor design and colour variations. With handloom products there will always be some variation between products.
•Incorrect or outdated delivery address.
•Incorrect address format including any form of a PO Box address.
•After 3 failed delivery attempts.
•Package refused by recipient.
•Products returned in a damaged condition.

  • All the refund will only be made after we have received the returned shipment except if the package has been lost in transit.
  • The mode of payment for refunds shall remain the same as it was during the purchase of the product. The refunds shall reflect in 7-10 working days from the day product has reached the store.


VI. Intellectual Property Rights:

  1. Unless otherwise indicated or anything contained to the contrary Om Ganesh owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Om Ganesh without obtaining authorization from Om Ganesh.


VII. Resale of Products:

Om Ganesh is a private label. To protect its intellectual property rights, any suspected resale of our Products for personal or business profit is strictly prohibited without previous written consent of Om Ganesh. We will not accept any order found to have characteristics of reselling. We reserve the right to cancel all subsequent orders from such users.

 

VIII. Indemnification:

You agree to indemnify, defend and hold harmless OmGanesh from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by OmGanesh that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


IX. Termination:

Om Ganesh may suspend or terminate your use of the website or any service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.


X.Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.

 

This Terms of Use shall be read in consonance with the Privacy policy.

 

Stay Blessed!
Team Om Ganesh